Returns and Refunds
To be eligible for a return, your item must be in new condition, unworn and unwashed, with tags, free from any odors, animal hair, and/or make-up, and in its original packaging.
- Returns accepted for 7 days
- The customer provides return shipping
- If all items in a free shipped order is returned, the initial shipping cost will be deducted from the refund
- 10% restocking fee
- Final sale items: Sale collection can't be returned
Submit a return request
Click the profile icon in the store's navigation, or go to the refund policy or returns page, and then request a return.
1. Log in to your account.
2. In the Email field, enter your email address, and then click Continue.
3. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
4. Go back to the online store, and then enter a six-digit verification code.
5. Click on the order that you want to submit the return for.
6. If your order has more than one item, then select the items that you want to return.
7. Select a return reason and add a note for the store.
8. Click Request Return.
If your return request is approved, then you will receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund with the return shipping fee (flat fee of $5.99) deducted.
Your return package needs to be shipped back within 7 days of receiving your order, or your return will not be accepted. Please make sure to use the provided label for your return. You may not receive a refund if the item is sent to the wrong address.
All sale items are final sales. All sale items will end at $.99 and/or will have a final sale in the description.
If you need any help, feel free to contact us
Email: hello@zclothing.co
Phone (Text only): +1 (385) 626-8317
Address: 1536 N 150 W, Bountiful, UT 84010, United States